RETURNS & REFUNDS POLICY

At GAVEMUKI, customer satisfaction is an important part of our business. We aim to provide quality household products and a fair, transparent process for handling returns, exchanges, and refunds.

Return Eligibility

Customers may request a return within 30 days after delivery.

To qualify, products must generally be unused, undamaged, and in their original condition with packaging, accessories, and proof of purchase.

Personalized products, final-sale merchandise, and certain opened hygiene-sensitive items may be excluded from change-of-mind returns where permitted by applicable law.

How to Request a Return

To initiate a return, contact support@gavemuki.com with your order number, product details, and reason for return.

Our customer support team will review the request and provide appropriate return instructions, including the return address. Please do not send items back before receiving instructions.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or incorrect, customers are encouraged to notify us within 7 days of delivery and provide photographs when possible.

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the circumstances and product availability.

This reporting period does not limit mandatory consumer rights.

Refund Processing

Once an eligible returned item has been received and inspected, approved refunds will be issued to the original payment method, generally within 7–10 business days.

Additional processing time may be required by the customer's bank or payment provider.

Return Shipping Costs

Customers are generally responsible for return shipping costs for change-of-mind returns.

GAVEMUKI will cover reasonable return shipping expenses when the return results from a defective, damaged, or incorrectly supplied product.

Order Cancellations

Cancellation requests may be accepted before fulfillment begins. Once an order has been shipped, the standard return procedure generally applies.

For assistance with returns, refunds, or cancellations, contact support@gavemuki.com.

GAVEMUKI
No. 32, Persiaran Seksyen 6/32, Bandar Putra Bertam, 13200 Kepala Batas, Pulau Pinang, Malaysia

Website: https://gavemuki.com
Email: support@gavemuki.com